Frequently Asked Questions
Are the products sold on Hivati Technologies authentic?
Yes. All products sold on Hivati Technologies are 100% genuine and new. We source our inventory through established and reputable distribution channels to ensure product authenticity, quality, and compliance with manufacturer standards.
We do not sell counterfeit, refurbished, or altered products unless explicitly stated on the product page.
Where do your products come from?
Our products are sourced from authorized and trusted supply partners within the United States. This allows us to ensure authenticity, proper handling, and reliable fulfillment.
Do products include a manufacturer warranty?
Yes. Products that include a manufacturer warranty are covered according to the manufacturer’s terms and conditions. Warranty details, if applicable, are listed on the product page or included with the product packaging.
Are your products brand new?
Yes. All products sold on our website are brand new, unused, and shipped in their original packaging unless otherwise stated on the product page.
How long does shipping take?
Orders are processed within 1–2 business days. Estimated delivery time is 5–8 business days after shipment. Delivery times are estimates and may vary based on location and carrier conditions.
Will I receive tracking information?
Yes. Once your order has shipped, tracking information will be provided via email.
What is your return policy?
We offer returns in accordance with our Return & Refund Policy. Please review the policy page for eligibility requirements, timelines, and instructions.
How can I contact customer support?
You can contact us through our Contact Us page or by email. Our support team responds within standard business hours.
Why should I shop with Hivati Technologies?
We focus on providing authentic products, transparent policies, and reliable shipping. Our goal is to offer a straightforward and trustworthy shopping experience.